Fisher-Price

I just have to say that Fisher-Price is an awesome company.  They have great customer service and they truly want to keep their customers.  Let me just tell you why I have a great respect for this company: 

For the first instance we need to rewind way back about 9 years ago...

When my oldest was a baby, about 9 months old, we had him sitting in his Fisher-Price highchair.  (His great-grandpa had bought it for him.)  We put our precious little baby in it for meal times and he would rock back and forth in it like crazy.  Well after a few sessions of rocking his little heart out, the highchair broke.  My 9 month old broke his highchair.  I couldn't believe it.  I called up Fisher-Price.  I didn't have a receipt and it had been used for the past three months, but yet they gave me 80% of the purchase price in voucher form.  I thought that was pretty impressive and I made a mental note about their customer service (which was great!)

Fast forward 9 years.  We buy our youngest a Talking Blues Clues doll.  He opens it on his birthday and plays with it for 4 days.  At the four day mark, the speaker breaks in it and now Blue no longer talks.  (And yes, we replaced the batteries with brand new ones.)  I call Walmart and they understandably cannot take it back because we don't have the receipt or the original packaging.  I get it, I'm just frustrated.  I spent way more on that toy than I normally would.  It was my splurge gift.  Then it pops into my head, 'call Fisher-
Price'.  So I do.  I speak to the customer service and explain my situation.  I ask if there is anything they can do for me.  She comes back on the line and says they will allow a $22 voucher for that product.  I was slightly disappointed because I had just spent $30 on it and it was hardly used. She asked me if that was acceptable and I told her if it was my only choice, then yes.  But then...but then she said, "How much did you say you spent on it?"  I told her, and she said, "We only sell this product at Walmart.  Let me check to see how much they're charging."  She checked and came back on the line.  She then proceeded to tell me that they would be sending me a voucher for $30 and I could spend it on any Mattel or Fisher-Price product at any retailer that sold those products.  And this without a receipt...How awesome is that??? 

I am just so impressed with this company, and I wanted to share it with you.  In my book, Fisher-Price gets two thumbs up. =)